We want you to be satisfied with your purchase. If you have an issue with your order, please contact me.
- Damaged Merchandise – If your order arrives damaged and the box is smashed in, take a picture of the box as this will be needed to file a claim with the US Postal Service. We will replace the damaged item with the same item (if available). You must contact us immediately and send pictures of the damaged box and the damaged prints or canvas.
- Received Wrong Item(s) – If you received the wrong item(s), please contact us immediately and let us know your name, shipping address, what item(s) you ordered and what you actually received. This would be an extreme rarity though as we thoroughly inspect your order before it is shipped to you to make sure you get what you ordered, but if a mistake is made, we will take care of it for you asap.
- Change of Mind – If you receive your order and have decided that you do not like it or have changed your mind and want to send it back for a refund, you may send it back to us within 5 days after you have received it. Item(s) must be in the same condition as received, cannot have been framed, mounted on a wall or used in any way before you return it. It must be able to be sold to another buyer as new. Once we receive your order back in new condition, we will issue you a refund minus shipping and handling and a Restocking Fee of $10.00.
- Processing Time – We will carefully process and package your order and we will ship to you within 2-4 days.
- Shipping Method – We ship via the US Postal Service using Priority Mail. Priority Mail normally reaches you in 2-3 business days after we ship your order.
- NOTE – We carefully inspect your order to make sure there is no damage to the print or canvas you have ordered. We also make sure you get the correct item(s) that you ordered. We ship your order in a USPS Shipping Tube to keep your order safe as it travels to you.
METHODS OF PAYMENT
- We use PayPal on this website. You may use your Visa, MasterCard, Discover, or American Express card or your PayPal account to pay for your order here at Pope Fine Art.
- Personal Check or Money Order. You may mail us a personal check or money order. Please note that we will not ship your order out to you until your payment has cleared with our bank.
- Please make your personal check or money order payable to POPE FINE ART.
Our mailing address is:
Pope Fine Art
Attn: Gary Pope Jr.
917 Maple Avenue
Panama City, FL 32401.
- We take your privacy seriously. We do not sell your personal information or your email address to anyone.
- We never see your credit card information, as you go through PayPal to pay with your credit card.
- Are all of your prints original? Yes, all prints are from the original paintings of Gary Pope Jr.
- Do you sell the original paintings? Yes, we will sell the originals from time to time. Please keep a look out here at our site for listings of the originals.
- Can you tell me more about the artist? Please see our Artist Bio page for more information about the artist.
- Do you accept personal checks or money orders? Yes, we are happy to accept your personal check or money order. Please see above information under METHODS OF PAYMENT.
- Does your website address appear on the prints I order? NO, the website address (watermark) is there to protect my images from being copied on the internet, your print will not have any website address, it is the print only, no lights, no website addresses, no gray backgrounds, just the print itself.